We know the answer is always chocolate, but what is your question?
Seriously, we know there are some common threads to questions asked by our retailers, and so we thought it may be helpful to have some answers for these most popular queries, although not an exhaustive list, they may help you in the first instance. Do give us a shout for anything we may be missing and we’ll come right back to you.
Placing an order with us is very simple; you simply click add to basket on each case you require and then once you’ve chosen all you need, click check out.
Orders under £100 will need to be paid for on a debit/credit card or by Paypal at checkout, as we are unable to offer our standard account terms for these smaller order values.
All orders over £100 can be ordered via invoice which will automatically work on our 30 day account terms and you will be emailed an invoice for your order upon dispatch. This applies unless you choose to pay for your order in full at the time of checkout through debit/credit card or by Paypal.
We are working towards eliminating any paper where we can, and therefore only email our invoices. On the day your order is dispatched with our courier, you will be sent a system generated invoice to the email address you have supplied us with.
Please ensure you have given us the correct email address for where you want the invoice emailing too.
Each product has its case size listed along with its description, so hopefully you will find all you need there.
The bars come in shelf ready packs (srp’s), ready to stand on your shelves; and for our lollies, there is the option to order a wooden lolly tray that will last, and not need replacing. We don’t supply cardboard lolly trays, as we try our best to limit the use of cardboard where we feel there is a good alternative.
If you’d like Point of sale please don’t hesitate to let us know and we can send something out to you.
Delivery is free of charge on all orders of £150 or more (net of VAT); smaller orders carry a £7.95 courier charge. On occasion, if we do not have a particular product in stock for a short period, we will wait until your order is complete before dispatching. During periods of extreme weather conditions we may also hold off sending your order and will advise you accordingly.
Most orders placed before 12 noon will go out the same day; otherwise it will be the next day (unless we have an item out of stock).
We dispatch our courier orders with DPD, and our palleted orders with Millfield Haulage; both whom we’ve found to be friendly and helpful, and reliable to work with over the years. At times (as with all couriers) we do experience some breakages, and we do our utmost to prevent these issues where possible.
We’ve been working hard to eliminate plastics from all of our packaging, including our transit packaging. We now only use a paper gummed tape, which can be thrown in the recycling bin along with the cardboard outer box. The ecoflow loose fill (wotsits to us) and bubble wrap are 100% recycled and recyclable. So please, play your part and recycle them carefully.
Ingredients & Materials
Our chocolate bar collections are wrapped in embossed foil and a recycled paper wrap, both are widely recyclable across the UK. Over the past 12 months we’ve reduced all plastics in our packaging by 95%, and we are continuing to strive to make further reductions.
No; all of our range is free from any palm oil, a currently hotly debated topic. We’ve done some digging on it and you can check out our blog, which talks about palm oil and the issues surrounding it.
All our chocolate is of a Single Origin, sourced in Colombia, sustainably grown, and made from all natural ingredients. The flavours we work with are also natural, so you can be re assured all of our chocolate is of the highest of quality.
All of our Dark chocolate and Oat M!lk Collection and all registered with the Vegan Society for easy customer selection. Our milk and white chocolate is suitable for vegetarians.
Any other queries
You may have questions which we haven’t answered here, contact a member of customer services and we will come straight back to you.