We spend a lot of time making sure we create exceptional chocolate for your enjoyment, so it is equally important that we take the time to package it carefully to ensure it gets to you in great condition. Part of this packaging includes the use of Ecoflo and other packaging materials, which you can chose to re-use, or recycle in accordance with current environmental regulations.
Your choices for delivery are:
- £6.95 Standard Courier Delivery
- Free Delivery on all orders over £200 for UK Mainland
On occasion, if we do not have a particular product in stock for a short period, we will wait until your order is complete before dispatching.
Terms of Delivery
We strive to dispatch orders within 24 hours (Monday to Thursday) although this is not always possible. Orders may take up to 2 days to be dispatched; and although this is not likely, because delivery is handled by outside contractors, we cannot guarantee delivery – although we use our reasonable endeavours to ensure delivery on the date requested.
Any orders received on Friday are generally not sent until Monday; this includes courier orders, which are not sent on Fridays for Saturday delivery. This is simply because we do not want your chocolate sitting in a remote warehouse over the weekend. In hot or extremely cold weather we reserve the right to delay your order until the weather has moderated. In extreme situations this can delay orders for several days.
For urgent orders we will contact you for authority to send despite prevailing weather conditions.
If you authorise such dispatch we cannot accept any liability for damage or loss. Otherwise we will update our website with any issues beyond our control affecting delivery times.
Damage & Tracking Parcels
In the event that your chocolate is damaged in transit please contact us within 24 hours of receipt. Products received by courier should be checked before being signed for.
If the exterior packaging or the product/s are found to be damaged, you must then sign “checked and found to be damaged”. If you fail to do this we may not be able to offer a refund/credit.
Products sent by Courier that are not delivered, please contact us for details of the online and telephone tracking procedure. If orders are considered by us to be lost in transit after a reasonable period of time has elapsed, we shall at our discretion either refund or resend the order.
At the time of ordering please also provide us with a contact telephone number and delivery instructions that may help us with your delivery.
We will pass your contact telephone number and delivery instructions on to our carrier to aid delivery – who will then either call the contact number provided or leave a card to let you know where to find your order if it has been left, or what to do next if we have missed you. Please note the contact number you provide will not be used for marketing purposes.
Tracking Your Order
To track your order you can visit our order tracking page under our help section. IF there are any changes to your order, we will tell you about this; alternatively you can contact a team member.
Adverse Weather Conditions
We strive to always deliver your chocolate to you on time, but occasionally in the event of factors out of our control (including bad weather), this may not be the case. In hot or extremely cold weather we reserve the right to delay your order until the weather has moderated. In extreme situations this can delay orders for several days. For urgent orders we will contact you for authority to send despite prevailing weather conditions. If you authorise such dispatch we cannot accept any liability for damage or loss. We will provide you updates if we experience any delays.