We know the answer is always chocolate, but what is your question?
Seriously, we know there are some common threads to questions asked by our retailers, and so we thought it may be helpful to have some answers for these most popular queries, although not an exhaustive list, they may help you in the first instance. Do give us a shout for anything we may be missing and we’ll come right back to you.
Ordering
To purchase from us, begin by applying for a trade account here. Following approval, you will have the ability to log in and buy through our online shop. Alternatively, feel free to email customer service or ring us to place your order at customerservice@choc-affair.com or 01904 541541.
For established accounts, our payment terms are 30 days from the date of invoice. If you don’t have a credit account, your order will be processed once full payment has been received on a proforma basis. Payment should be made via electronic transfer to the account below with your invoice number as the payment reference:
Bank: NatWest Bank PLC, 136 The Centre, Feltham,
Middlesex, TW13 4BS
Account name: Choc Affair Ltd
Sort Code: 60 08 46
Account No: 68601565
Our minimum order value is £100 ex VAT.
Product samples are available to purchase from our consumer website www.choc-affair.com. We will refund you to the value of £10 against these samples upon you placing your first trade order.
We do our utmost to keep all items in stock, but at times this may not be possible. Where this is the case, we will try to contact you to discuss if you would like your order dispatched without those items.
All our range carries a shelf life of 10 months from the date of production.
Delivery
For all standard orders, we aim to dispatch the next day from order confirmation or proforma payment, however, lead times may increase during busy periods. Standard UK mainland orders over £200 ex vat will receive free carriage, and orders under £200 will have a £9.95 ex vat delivery charge.
Please inspect our chocolate at the time of delivery and report any damages or shortages within 3 days of receipt of the delivery. Please email customerservice@choc-affair.com with photographs of any damages.
Ingredients & Materials
Our chocolate bar collections are wrapped in embossed foil and a paper wrap. Over the past 12 months, we’ve reduced all plastics in our packaging by 98%, and we are continuing to strive to make further reductions.
No; all of our range is free from any palm oil, a currently hotly debated topic. We’ve done some digging on it and you can check out our blog, which talks about palm oil and the issues surrounding it.
All our chocolate is of a Single Origin, sourced in Colombia, sustainably grown, and made from all-natural ingredients. We use natural flavours in our products, ensuring that our chocolate is consistently of the highest quality.
All of our dark chocolate and Oat M!lk Collections are registered with the Vegan Society for easy customer selection. Our milk, caramel and white chocolate is suitable for vegetarians.